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National Rail Passenger Survey
We consult more than 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) - a network-wide picture of passengers' satisfaction with rail travel.... -
Complaints about how Passenger Focus resolved a complaint appeal January...
This data concerns complaints made to Passenger Focus about the way in which Passenger Focus resolved a complaint appeal on behalf of a passenger. This data provides information... -
Complaint appeals January 2009 - September 2014
This data concerns complaint appeals resolved by Passenger Focus. If a passenger is unhappy with the outcome of a complaint they have made to a train company, or believe the...